DAY 1 - APRIL 13

Tango Show

Cocktail

DAY 2 - APRIL 14

8:00 am

Registration

9:00 am- 9:30 am

Opening Remarks

• Tracy Betts, IDB Representative in Uruguay
• Danilo Astori, Vice President of Uruguay

9:30 am – 10:15 am

Plenary Session I
The Latin America and the Caribbean Outsourcing decade
Latin America and the Caribbean (LAC) has been identified as one of the locations with the highest potential for development in the offshoring sector. This is the result of a combination of favorable factors, including: improved economic and political stability, cost structure, availability of qualified human resources and, government support. During the past decade, LAC’s participation in the global services market has gradually increased. This growth has been driven by a growing number of foreign direct investment projects established on the continent. This panel will discuss LAC’s potential to position itself as an important player in the global outsourcing industry.
Speakers:

• Harsh Muthal, CEO, Tholons Inc
• Ambassador Alvaro Ons, Executive Secretary of the Interministerial Commission for Foreign Trade Affairs
• Antoni Estevadeordal, Manager of the Integration and Trade Sector, IDB

10:15 am – 11:30 am

Plenary Session II
Institutional Support for the Outsourcing Industry
There is an important role for industry associations in enabling countries to achieve integration into the global economy’s most dynamic sectors, such as the outsourcing industry. This is evidenced by the existence of specialized institutions around the world that promote and help develop the outsourcing industry internationally. This panel will discuss the prevalent role that institutional support plays in the development of the global services industry.
Moderator:
Harsh Muthal, CEO, Tholons Inc
Key note speakers:

• Jairo Avritchir, Brazilian Association of Information Technology and Communication Companies (BRASSCOM)
• Ms. Gillian Joyce Virata, Executive Director, Business Processing Association of the Philippines (BPAP)
• Michal Zálešák, Executive Director of Central and Eastern European Outsourcing Association (Czech ICT Alliance)

11:30 am – 12:45 pm

Plenary Session III
Human Capital Development for Global Services
Skill availability and ability to scale is considered fundamental for the Outsourcing industry. Today companies have begun selecting locations largely determined by their available qualified people capabilities. Also, the increasing maturity of service providers in delivering more complex services has helped many delivery centers in moving higher up the value chain in terms of services offered. Buyers are increasingly moving product design, R&D and other complex operations to outsourcing destinations to take advantage of the availability of highly skilled talent pools. On this panel, successful human capital development initiatives to meet the challenges of the global services industry will be presented and discussed. 

Moderator:
Fabrizio Opertti, Loan Program Coordinator, Integration and Trade Sector, IDB
Key note speakers:

• Joel Mari Yu, Managing Director, Cebu Investment and Promotion Center (Philippines)
• Martin Machin, Uruguay Global Delivery Center Head, Tata Consultancy Services
• Jane Siegel, Director, ITSqc, LLC, Carnegie Mellon University
• Anupam Prakash, Partner & Regional Leader - Cross Border Consulting, Mercer

12:45 pm – 2:30 pm

Luncheon

(Club Uruguay, Imperial Room)  
Key Note Speaker: Warren Gallant, President & Founder, Sourcing Board

2:30 pm - 3:45 pm

Plenary Session IV
Business Climate for the Outsourcing Industry
The Global Services Industry requires a regulatory framework that meets the unique needs of global services companies and investors. Improving the regulatory framework includes the formal recognition of services as a priority export activity, optimization of taxation practices, and strengthening of data protection and intellectual property norms, among others. On this panel, business leaders and policy makers will present their views on existing and potential mechanisms to promote a favorable business climate for the development of a strong outsourcing industry in the region.  
Moderator:
Roberto Villamil, Executive Director, Uruguay XXI
Key note speakers:

• Calos Pirovano, Investment Sub Secretary, Ministry of Economic Development of Buenos Aires City, Argentina
• Juan Antonio Figueroa, Business Development Manager, Production Development Corporation of Chile (CORFO)
• Warren Gallant, President & Founder, Sourcing Board
• Luis Torres, National Director of Foreign Trade Development, Ministry of Foreign Trade and Tourism of Peru.

3:45 pm - 5:00 pm

Parallel Session I
Healthcare and Pharmaceutical
One of the fastest growing verticals in the world today, the Healthcare and Pharmaceutical sector continues to exhibit increased spending as it emerges as one of the most promising sectors in the global Outsourcing space. This session will discuss how the Latin America and Caribbean Region can tap into this potential-rich market, taking note of the experience of international Healthcare and Pharmaceutical providers as well as existing operations in the region.
Moderator:
Bernardo Guillamón, Manager, Office of Outreach and Partnerships, IDB
Key note speakers:

• Claudio de la Penna, Chief Operating Officer, ASSA Group
• Doctor Hugo Nano, Director, Nano Eye Clinic
• Mr. Kumar Shwetabh, Executive Vice President, Pacific
• Gianfranco Grompone, Instituto Pasteur, Uruguay

3:45 pm - 5:00 pm

Parallel Session II
Animation, Game Development and Multi-media
The global demand for Animation was estimated at US$80 billion in 2010. This niche, although highly fragmented, provides opportunities for Latin American and Caribbean nations especially as global demand increases, and supply for animation, game development and multimedia services remain centered in costly production centers in North America and Europe.  This fast-emerging segment is now developing in diverse countries such as the Philippines, Czech Republic and Colombia.  This session will present and discuss case studies on services that Latin America and the Caribbean can potentially tap into, considering its inherent capabilities in animation, game development and multimedia content development.

Moderator:

• Carlos Arguello, CEO, Estudios C (Guatemala)
• Rowena Bagadion, President, Animation Council of the Philippines
• Alejandro González, CEO, ZIO Studios(Colombia)
• Camilo Guanes Mersan, General Manager , Oniria (Paraguay)

5:00 pm – 6:15 pm

Parallel Session III
Banking, Financial Services and other BPO Services
The Banking, Financial Services and Insurance (BFSI) sector remains the biggest IT spending contributor in key markets such as Australia, Japan, and India.  Though large BFSI corporations have conservatively subscribed to the captive Outsourcing model, vast opportunities await destinations that will be able to provide the stringent resource and capability requirements of this vertical segment.  The Best-of-Breed players will present their experiences, their requirements of delivery locations, and share key learning on how Latin America and the Caribbean can develop this sector.
Moderator:

• Santiago Pinzón, Chairman of Latin America Regional Board of the International Association of Outsourcing Professionals (IAOP) and Executive Director, Chamber of BPO&IT, National Business Association of Colombia ( ANDI) Colombia

Key note speakers:

• Manuel Ravago, Research Director, Tholons
• Luis Garma, Executive President, Grupo Delaware (Spain)
• Mohit Srivastava, Country Manager, Evalueserve Chile
• Mariano de Larrobla, CEO, De Larrobla & Asociados (Uruguay)

5:00 pm – 6:15 pm

Parallel Session IV
Information Technology, Software and Engineering Services
Information technology will play an increasingly key role as an enabler in outsourcing, especially as technology continuously evolves to provide lower-cost, higher-bandwidth, all-access platforms. Outsourcing in Software includes activities such as applications development, applications integration, testing services and desktop management. Moreover, in the last years the Engineering Services industry has been growing in importance as new technologies develop and industries require more segmented approaches. ESO includes the processes involved in designing products, processes, and infrastructure related to engineering.
Moderator:
Pablo Garcia, Integration and Trade Senior Economist, IDB

Key note speakers:

• Martín Migoya, CEO &Co-Founder, Globant (Argentina)
• Gabriel T. Rozman, Executive VP, Global Delivery Network, Tata Consultancy Services
• Humberto Luiz Ribeiro, National Secretary of Commerce and Services, Ministry of Development, Industry and Foreign Trade of Brazil
• R. Viswanathan, Ambassador of India to Argentina, Uruguay and Paraguay

9:00 am – 1:00 pm

One-on-one Business Meeting

2:30 pm – 5:00pm

Lunch and Business Visit in ZONAMERICA – Business and Technological Park